Pantheon Outage: Sept. 14, 2023

Hey everyone :wave:

I just wanted to pop in here to share how thankful I am to serve such a vibrant community of Pantheon customers & super-users! In the midst of last week’s outage, Slack was filled with light-hearted memes & encouraging words! The way you showed up for one another was truly admirable. And as your Community Manager here at Pantheon, that is how I intend to show up for you all, every day. That said…

I want to take a moment to apologize & check in after last week. I am sure many of you had to navigate some tough conversations – with clients, leaders, etc. And I want to recognize it was likely a tough week for you all too. That said, I want to say thank you for trusting us with your business. Your sites. Your client’s sites. I know I speak for the rest of the Pantheon team when I say we are committed to ensuring we never lose sight of what matters most – you, our loyal customers. :heavy_heart_exclamation:

On Saturday, September 16, 2023, you should have received an email from our support team addressing the outage. However, if you would like to discuss the issue further, please do not hesitate to contact our customer support team at Or if you feel more comfortable, feel free to send me a DM. I would love to hear from you!

As always, thank you for being a valued customer! We look forward to serving you for many years to come. :heart: